alfamart Platform Account Terms

When you open an account on alfamart, you agree to the terms that govern your use of our sportsbook, live-dealer, slot, and lottery services. These terms cover account registration, identity verification, deposit and withdrawal procedures, game rules, dispute resolution, and jurisdiction restrictions. Our services are available only where local law permits online gaming and sportsbook activity.

We at alfamart operate with clear commitments to account security, transparent game mechanics, and fair settlement of all transactions. This page outlines the core conditions you accept when you register an account, fund it via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), and participate in Liga 1 sportsbook markets, Piala AFF tournaments, live-dealer tables, slot games, or numbers-based draws on our platform.

By accessing alfamart, you confirm that you have read and agree to these terms. Users remain responsible for verifying that access and use comply with their own jurisdiction's law. If you do not agree to these terms, do not create an account or use our services.

Account Registration and Verification on alfamart

We require every account holder on alfamart to complete registration and identity verification before accessing games or making withdrawals. When you register, you provide an email address, create a secure password, and confirm basic contact details. We send a verification code to your email; you must enter that code within the specified time window to activate your account. This step confirms that you control the email address associated with your account.

Next comes identity verification (KYC). You provide your full legal name, date of birth, national ID number, and proof of address — a utility bill, bank statement, or official correspondence. We process these documents according to Indonesian anti-money-laundering regulations. Verification typically completes within hours; occasionally, we may request clarification or additional documentation before approving your account. We do not proceed with deposits or withdrawals until KYC is complete.

We at alfamart store your verified identity and contact information securely. You can review your stored data via your account settings and request corrections or clarifications through our support team. We do not share your personal information with third parties outside our operational needs — payment processors, regulatory authorities if required, and fraud-prevention services. Our data handling follows Indonesian data protection principles and our stated privacy policy.

Deposits, Withdrawals, and Account Balance

We at alfamart accept deposits through eight primary Indonesian payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits typically credit to your account within minutes; we do not impose processing delays or hidden charges beyond what your payment provider deducts. Your deposit balance is unified across all alfamart game categories — sportsbook, live-dealer, slots, and draws — and becomes available immediately for any game type.

When you request a withdrawal, we verify that your account is in good standing, your identity matches our records, and your requested amount is available and not subject to holds or disputes. Subject to these checks, we process the withdrawal to your original payment method or an alternative registered account. Processing times depend on your bank or payment provider's settlement schedule — typically one to two business days. We do not charge hidden withdrawal fees; any applicable charge is disclosed before you confirm.

Game Rules and Bet Settlement on alfamart

Each game category on alfamart — sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and numbers-based draws (Togel Number, Togel 4D) — operates under specific rules. We display these rules in our game interfaces and FAQ. Before you place your first wager in any game, review the applicable rules to understand the betting mechanics, payout structure, and settlement conditions.

On our sportsbook, we settle bets according to official match outcomes published by the relevant league or governing body. If a match is postponed, suspended, or abandoned, we follow standard settlement rules (typically: if the match does not complete, bets are void or settled according to the score at the time of suspension). On live-dealer tables, settlement happens immediately after the croupier confirms the result — the wheel stops, the card is dealt, the outcome is final. On slots and draws, results are determined by certified random-number generators or published draw schedules, and payouts are calculated and credited automatically.

We at alfamart do not offer guaranteed payouts, assured wins, or risk-free bets. Every game outcome depends on chance or external events (match results) beyond our control. If you believe a bet was settled incorrectly, contact our support team via email or live chat with evidence (screenshot, transaction ID, game reference) and we will review your claim.

Account Security and Two-Factor Authentication

We at alfamart require you to protect your account password and maintain the security of your registered email address and mobile number. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We offer optional two-factor authentication (2FA): when enabled, we send a time-limited code to your registered mobile number each time you log in from a new device or location. Entering that code completes your login. We strongly recommend enabling 2FA to prevent unauthorized access.

Your account is your responsibility. We do not reset passwords over email or recover lost funds due to unauthorized activity if you failed to secure your login credentials or enable 2FA. If you voluntarily share your login details with a third party and that party accesses your account, we treat this as authorized use. We do not reverse transactions or refund withdrawals made from a compromised account unless we can confirm fraudulent activity on our side (e.g., a security breach in our system).

• Enable two-factor authentication via your account settings.
• Use a unique, strong password and do not share it with anyone.
• Keep your registered email and mobile number current and accessible only to you.
• Log out from shared devices and never save your password in browsers on public computers.
• Report suspicious activity to our support team immediately.

Jurisdiction and Service Availability

Our services on alfamart are available only in jurisdictions where online gaming and sportsbook activity are permitted by local law. We do not operate in jurisdictions where these activities are prohibited. Users in Jakarta, Surabaya, Bandung, Medan, and other locations within supported regions may access our platform; users in prohibited jurisdictions must not attempt to register or use alfamart.

You are responsible for verifying that access to alfamart and participation in its games comply with your own jurisdiction's law. We make no representations about the legality of our service in your location; you assume all legal risk. If alfamart becomes prohibited in your jurisdiction after you have opened an account, we will notify you and may restrict your access or require withdrawal of your remaining balance.

We at alfamart reserve the right to suspend or terminate any account that we reasonably believe violates these terms, participates in fraud, uses prohibited payment methods, or operates from a prohibited jurisdiction. Termination is final; we will return any remaining account balance to your registered payment method, minus any outstanding disputes or fees.

Disputes, Complaints, and Support

If you dispute a bet settlement, a withdrawal delay, or any other transaction on alfamart, contact our support team via email or live chat with details: the transaction ID, the game or match involved, the date and time, and your claim. We investigate disputes within standard timeframes — typically three to five business days — and respond with our findings. If we determine that an error occurred on our side, we will correct it. If we determine your claim is unfounded, we will explain our reasoning in detail.

We at alfamart operate a multilingual support team available in English and local languages. We respond to support inquiries during standard business hours; urgent account security issues receive faster attention. For complaints about game rules, payment processing, or account management, we provide a formal complaint process: submit your complaint in writing via our support email, include all relevant details and evidence, and we will assign your case to an investigation team. We aim to resolve complaints fairly and transparently.

Our services are available only where local law permits. These terms constitute the entire agreement between you and alfamart regarding your use of our platform. We may update these terms at any time; we will notify account holders of material changes via email and by posting the updated terms on our website. Your continued use of alfamart after any update constitutes acceptance of the revised terms. If you do not accept the updated terms, discontinue use of our platform and withdraw your remaining balance.